Woolworths Greenstone: Pathetic Management

On the 4th of Aug 18 ,i called Woolies Greenstone, i spoke to a lady,Alice. i told her i was looking for a trench coat and i wanted to confirm if it was in store before i drove. i gave her a full description and colour(s) also size. Alice placed me on hold to go look on the floor. She came back and said there were plenty in different colours. i asked if she was sure as i was about to drive there,she said she was. To my dismay when i get there there was no trench coats in sight(Alice had been refering to a normal winter coat not a trench). Obviously livid asked for the manager and was taken to Palesa Makhetha. She basically told what i should and shoud not have said to Alice to make sure we were speaking about the same item, she said Alice didnt know what a trench coat is as she was new- how the hell is this my problem?? Do i as a customer get to train thier employees on making sure what the customer is asking for is what their seeing? who is she to tell me what i should and shoudnt have done?? While there was a clear disconnect between myself and Alice tahnks to her lacking of training to ensure she asks clear questions and peruse ,the last thing i expected is for a manager to not even ampethize with me for driving all the way for nothing , i could not even get a measly apology from her all i got was "there is nothing i can do" or "you should have given her the style number" or "you should have described the item better". I hold woolworths service in such high regards until now ,i did not expect such behaviour from a management employee nogal. Its disgusting and unacceptable to have such people in management who are ready to pass the buck and fault on the customer and take no accountability what so ever. Palesa herself needs training its not just Alice!!!!!!