WOOLWORTHS GRATED CHEESE

I purchased a pack of grated Gouda cheese from the Woolworths Melrose Arch store on Saturday, 16 July 2022, much to my dismay, there was a thick slice of ungrated cheese in the pack. I send a pic of the cheese to the customer service email, (for complaints), and got a response firstly from the customer service consultant with the following apology, "I am sorry to hear about the way the cheese was packaged, and that she will direct the query to the customer service team". This is not the point, it is the quality assurance process that needs to be check, I received another mail from Woolworths Online shopping consultant who advised that they will escalate the matter to the store. It is not the store's problem or issue, it is a quality issue, I don't think they seem to understand, or the people working in these departments don't understand the actual issue here.

I am waiting for Woolworths to revert, this put me totally off grated cheese.