Woolworths gone into customer isolation .....

Whilst I appreciate the challenges we are facing as a planet, businesses like Woolworths need to make a plan to at least deal with responding to their customers. I placed an online order on 17 March with an indication of delivery within days. Today, more than a week later I have tried all ww channels to get clarity on the order without any success 20 min of listening to one of the worst on hold tracks at their call centre checked app and web for any clues of a delivery date emailed them All to no avail! If only they could all be as simple and clear as Takealot.com

Can someone just tell me when, if ever, I can expect my order???