Woolworths giving unfair credit scores

Since 2019 I have been working in the Far East. All my debit orders go off automatically every month and due to the pandemic we did not receive a salary in the month of February which resulted in debit orders been send back. I did inform my bank and I (stupid me) just assumed every company will resubmit again after I managed to transfer funds to meet these obligations. On 24 June 2021 I received an email from *** stating that "Kindly note the, the non-payment on your Woolworths Instore Card has negatively impacted your Credit bureau profile. To rectify this, please make an immediate payment. Failure to make this payment will result in further action."

I answered the email receiving the following "Your message to *** couldn't be delivered. sitha wasn't found at mfp.co.za."

I was shocked as I automatically assumed Woolworths, like all the other companies submits the debit orders again as normal.

I checked. Since the March insident they never took any debit orders, never informing me of this.

Now, I am getting blamed for a bad credit score!!!!!!

No Woolworths, really !!!!!!

This is very dissappointing. You could have informed me that there is a problem and it could have been resolved 3 months ago.