Woolworths Gift Card possible ***** Colleseum Century City

I’m a lifetime regular of the Woolworths brand. I’m a consistent everyday customer at Woolworths Colleseum, Century City and mostly purchase Country Road, Witchery at the Canal Walk store. I purchase a gift card most times within the Colleseum store, and reload on the same gift card for myself & family as a way of mindful spending. My last reload on the same gift card was yesterday at the Colleseum store. Today I wanted to add more of my own money onto my same gift card only to be confused that I couldn’t? The assistant manager & till operator was equally confused? After much deliberation & time passing, we had a back & forth confusion & frenzy of which the gift card division was called. This was time consuming, so I left & came back in-store about 2hrs later. I was told by one Manager that my gift card was reported ******?! I was even more confused & by now slightly irritated. I then had to speak to another “manager” who decided she’d rather communicate with me via telephone from her back office instead of face to face in store? Eventually I had to request for Melanie to take a walk from her back office to confront me in store for an explanation. In the meantime, staff were trying to track my last gift card purchase via their internal electronic journal. Eventually I met with a flustered Melanie who was trying her best to be accommodating but kind of intimated that my card was “**********”? Hmmmfff... I was trying to understand as a regular why I was caught in the middle of all of this & why I was being inconvenienced? I just wanted my money I had on my gift card back. It was purposely blocked & I was not being told what is going on, Melanie seemed confused herself. I was not even called as a Woolies customer to say why the gift card was blocked, just that it's sitting with head-office? REALLY? I subsequently called to speak to the store manager of Colleseum Woolies century city... we’ll he's got meetings & will only be in-store on Friday. I’ve left my contact details, well no call as yet? In the meantime, luckily I had a few gift card slips as proof, gave my ID & they picked up gift card activity from the internal electronic journals. This current experience is utterly appalling for the Woolworths brand with my integrity as a customer most clearly compromised. I just don’t know anymore... it’s truly disappointing.