Woolworths gift card is a nightmare

On the 29th of July I returned a gift card which I purchased at the Hartbee****rt branch as the person I gifted it to informed me that the card shows to be inactive and can only be fixed at branch I purchased it. I handed the card to the supervisor Jozi with the manager present assuring me that I should have a new card in the following few days as head office just needs to check activity on the card and approve a new card to be made out to me. Jozi contacted me on the Monday to inform me that she gave details to card division in CPT.

No surprise, I havent heard anything back and it is more than 2 weeks ago! I contacted the branch on Thursday, 10 August and spoke to Nini who said he would sort it out and follow up, I am yet to receive any feedback about this card yet again!!

This is first of all an embarrasment to gift a card and having to drive to jhb to collect it because it is not working, and a month after gifting it, not having any feedback. I now have to take time out of my schedule and at my expense to follow up and make calls for something that is supposed to be a convenient gift. I will keep record of all my expenses made to sort this issue out along with the amount spent on the card that could not be used to date and send my bill to Woolworths as I have no hope that this will be sorted out in the near future.

Your service from card division is shocking, pathetic and not up to standard. Never purchase a gift card as it is a major headache and will cost you more than the amount you load onto it, and trying to sort it out is futile and infuriating!!!!