Woolworths Gateway. Pathetic customer relations

Woolworths Gateway Branch, worse service ever! I type this complaint in total disgust with the deplorable service that I received on the 07-05 - 2022 @ 16:45. The only person I am more irritated with is myself for storming out in a rage without taking names. Those inept employees should be shamed.

I walked into Woolworths financial services to renew my card that had deteriorated over time and was 'unreadable' at the til. After producing my ID and old card, the lady told me she would have to cancel the card and have a new one re-issued. Totally understandable, however, I needed to make a purchase on that day using my card. I enquired politely if that was possible. She answered in the affirnitive and proceeded to write down my account number on a piece of paper. She said, shop and then produce your card, ID, and the account number at tillpoint. Happily I went on my way to purchase items I need for an out of town business trip I have on Thursday. 90 mins later, after finalizing my purchasing I made my way to the til only to be told that they can't accept the card manually. 'We are not allowed' I was told. I tired to explain that I was instructed by a staff member at the woolworths finances but to no avail. I asked to speak to the Manager who after 10 mins shows up to tell me the exact same thing the sales consultants did. Further to that, he told me that the financial institute was not a part of tbr same company??? They are based in the same dept. I told him I could take him to see the lady that authorized this, but he told me nobody was there now.... Earlier I had confirmed with the lady that she will be there til 9, and I must come back to cancel my card so she can renew it. At no point did management take time to genuinltey listen to my complaint. I was treated like I was doing something wrong!!!! I have tons of credit at Woolworths and my payment is so good that I am actually on credit of 800. In my account. The most annoying part of all this is I am a family man a d I lost 1 and a half hours of my life because of the incompetence or others. Management has a lot to deal with but customer relations should always be priority and I was treated like a inconsequential person.