Woolworths FS Call Center and Eastgate Store poor service

I app**** for a card with WFS which was approved. I advise that when ready for collection at Eastgate I will receive a notification; which I did.

Upon collection I was informed that the card was damaged and that they had to request for a reissue from WFS call center. Confirming with call center consultant I was advised that the card will be issued in 3 days and delivered to me.

Following up a day before to check; Immran Hoffman (consultant) was just unprofessionally and dismissive as he kept cutting me on the call advised: - the card will not be ready the next day; this as the process would take 7 to 10 days - the card will be reissued for collection and not delivered I since to speak to manager which advised me that none was available;this as it was late in the evening. I asked for a call back the next day -which I am still awaiting

I called to check with store the next day (which took 7 redials before I was assisted) and I was advised that the card was ready. I collected and the card was activated by WFS call center.

The next day when tried to transact using the card there was an error. I immediately contacted the WFS call center to enquire. I happened to be the same consultant (I. Hoffman) who picked up my call. He advised me that a wrong card was issued and that correct card was at the store.

Collected the “correct” card at the store the next day and the card was activated by WFS call center (Mohamed). From work I want to the pertol station to fill up using the card; and again there was an error. I queried with WFS call centre which I was advised to go to the nearest ABSA branch to get the error resolved. As it was evening the only branch open was at OR International Airport which is far from my route back home. That was how the card got finally activated

This was just pour disgust and poor service from WFS costing a great deal left me feeling Vindicated as a customer

By the way both Eastgate Customer Service and WFS Call Center manager are still call back and revert back to me