Woolworths frustrates clients

So I app**** for a woolworths credit card a week gone no feedback. Before this I was requested to send a copy of my identity document via email then I received an small my bank statements were requested by woolworths from my bank absa. Now woolworths sends me an email that I must take a head shot photo of myself holding my identity card which needs to be clear I tried this many times and you can't even see the details on my identity card. I called in this morning to Inform them this and Fathi a the consultant says they did not verify my income... Hello you have my bank statements... Then she says she will check then comes back to me u apologetic and says I need to send a copy of my ID which I have already done. These guys a really pathetic a real waste of time.