Woolworths ********** stuff

I am so frustrated with Woolworths. Their own employee stole my card and used it up and left it on negative. I went to the store Mall of the South where they saw on footage that one of their stuff stole my card and they also found footage at a different store where she used my card. but yet to date I still haven't been refunded the money that was ****** from my Woolworths store card. I called the Woolworths ***** department and to my shock no case was opened with them and yet I filled all the necessary paperwork. So their own employee commits ***** against their own client plus they have all the overwhelming evidence on CCTV camera but nothing is being done to assist me as the client except waste my Airtime and my energy.