Woolworths ********** on their customer

<p>Good day</p> <p> </p> <p>I am terribly dissatisfied with your online service. I have been on the phone with Woolworths all morning, trying to track the status of my parcel. Since 8:30 up until now 12:00, I have been sent from Pillar to post regarding my parcel. The only response I receive is… “Ohhh your parcel was supposed to be delivered yesterday”. The reason for the call is exactly for the fact that I have not received my parcel.</p> <p> </p> <p>I do not think it justifyable why one has to be abused as such. Payment for the order was made instantly, but no delivery made on agreed time.</p> <p> </p> <p>I have since the morning been incurring unnecessary costs trying to reach out for help. Everyone I speak to CANNOT assist & blame is being put onto the delivery company whom I have no agreement with.</p> <p> </p> <p>I have further gone to the extent of calling DSV myself, but they cannot assist because I do not have a parcel tracking number.</p> <p> </p> <p>Why such abuse to your customers.????</p> <p> </p> <p>An apology wont make things right. Please just get my parcel through.</p> <p> </p>