WOOLWORTHS ***** SERVICES

I signed up for a store card, during a time when WFS offered R1000 vouchers upon meeting certain requirements. (ie applying before 30 June, sending through proof of income before 25 July, and transacting before 31 August). However the entire promo is a ****.

I have not received my voucher up to this date, and I've been told by the customer services center that I do not meet the requirements. This is absolutely false! I have met every singe requirement and I've provided them with sufficient proof of it. They are blatantly refusing to resolve my issue.

In order to meet the 31 August deadline, I had to request a temporary card, because apparently it takes 4 months to send you your card after charging you an initiation fee of R80 and a monthly fee of R40. The consultant tells me my transaction (24th August) is not on their record and therefore I do not meet the requirements. However WFS is very quick to send you your monthly statements, once you owe them money. So as to contradict his statement my transactions are on record.

WFS should actually stand for Woolworths ***** Services. Their customer service is absolutely pathetic. They only care about getting you to sign up, and they fail to perform on their promises.

If you want to see how much a company cares about resolving its complaints, look at its replies to its customer reviews. In the case of WFS, it is non-existent.

I hope more people see this before entering into any agreement with WFS.