Woolworths Food Westville - Exceding Customer Service Expectations

I would like to place on record the excellent service received from your Woolworths Westville Mall Food store. It's not often that I am speechless when it comes to service received but this time round, I surely was.

I contacted Marie(The Food Store Manager) and explained that I needed to place an order and would like assistance in the manner in which the order was collected as I was doing this for my parents while I am in another province. I thought that I was asking for too much but Marie obliged to the extra steps in the collection process, no fuss no hassle. I was rather surprised at the ease of processing the request but very grateful. The order was collected today and Marie had delivered(packed) the order herself in the exact manner in which I had requested and to add to this, with the most pleasant attitude you could imagine up to and including providing access control herself!

Further to this, Deveshni Narainsamy from the click and collect department called this morning to advise on certain substitutes to which I declined. I then realized a little later on that I would want a substitute and called back to ask if she could still make the substitution. She advised that it was too late for that order but proceeded to explain a way to work around it and place a seperate order to ensure that I do not go without my requirement. She walked over to the departments whilst on the phone with me to ensure that there was stock available. Again, more shocked at this service level which was way beyond my expectation!!

In the many years of being a Woolworths customer, I have never experienced service excellence like this. These two ladies definitely are your brand ambassadors and live up to the question they ask when answering the phone "how can we make a difference?" They definitely have!

Not only have they gained my business at their particualr store but i will also recommed anybody else that I know of in the future to visit their branch.

I trust that these two ladies will be recognized and rewarded for the service that they have provided and for going the extra mile. I would also like to request feedback once this compliment reaches the respective divisional heads.

Regards

Phenton ***