Woolworths food Richmond Centre - MR Eugene Samuels is NOT FIT TO DEAL WITH CUSTOMERS! RUDE RUDE RUDE!

As a loyal customer over the past years (and you more than welcome to pull my order's history) I am disgusted and would like to report that the store manager in Woolworths food Richmond Centre Eugene Samuels does not live the Woolworths values! He is rude and doesn't warrant a role in customer services let alone a title of Store Manager.

I asked to exchange the 3 items in the store as I did not get what I ordered online and he point blank REFUSED and said it's not allowed with no explanation other than "Online doesn't work like that". Your Regional/ Area management team needs to relook at Eugene's ability to deal with a customer! I shudder to think how his staff are managed - even the teller seemed more upset that I couldn't be assisted than he did !! I have taken the liberty of attaching the returns policy and he really should be dealt with as he didn't even offer to contact customer services to try to help me as stated clearly in the policy. I then drove straight to the store where I collected my order - West Coast Village where the store leader Jason Scott happily assisted me and why I will continue to support that store despite what happened at the very new Richmond centre. Jason IS A GEM, and Eugene should learn what a SM role is from Jason.