Woolworths food order ****

Woolworths **** (Left with no food or refund)

I ordered food on the 23 September 2022 for delivery in Midrand on the 26 September 2022, on the 26 September 2022 i got a call from woolworths Bassonia letting me know that i will not receive the order as Midrand is far. I called online help on ***, i was informed the address was the problem and that it was update and i will get my refund after 2 or 3 days. I made another food order on the 29 September 2022 for delivery in Midrand on the 30 September 2022, i got a call again from Woolworths Bassonia letting me know that i won't get my order and it will be cancelled as Midrand is far and that i will get my refund 7 to 10 days this time around. Why are orders with a Midrand address being directed to Woolworths Bassonia that can deliver? and why am i the one suffering for Woolworths' mistakes as no food order was delivered and no refund for both orders.

Lutendo ***