Woolworths Food North Cape Mall- Poor service.

I went to go buy a Woolies voucher at the Woolworths Food in North Cape Mall, Kimberley on 12/09/2021 about 09h30

The cashier didn't have the authority to do the transaction, so she buzzed for someone called Naledi. No less than 5 times, she buzzed looking for the person to help. At long last the 2 other cashiers that have been chatting and laughing realise that Naledi is not there and they had to phone her.

When I asked for the manager to complain about the lack of service, she had to be pointed out a few times due to the fact she was not presented as a manager and customers could not identify her as such. The lady's name is Elvina.

When I approached her, she was laughing and chatting on her personal phone and out of context you can conclude it was a personal call and had nothing to do with business. As I approached her, she turned her side to me so that she can finish her call. When I got visibly upset, that is when she realised I am angry and only then stopped the call. She admitted to me in front of 2 other employees that it was a personal call.

I don't go to woolies for this experience. I don't go to woolies to be back chatted by an unidentifiable manager who thinks it's okay that her personnel is slacking. She should be the example to her staff and I don't believe they want to send out a professional experience.