Woolworths financial services....bad service

I am so disappointed with woolworths financial services in Sandton City. My credit card expired and I was sent 1 message as a reminder. Due to life happening I was unable to fetch card until today. Got to Sandton City and guess what, my card is no longer there. I know that the store has a facility to print out cards. But according to the staff the not allowed to do so. That is only for new cards. I’m frustrated as hell. As no one takes a sense of accountability to even try to help me..... expect so much more from woolworths ??