Woolworths Financial Services/ABSA

This is for Woolworths Financial Services: On the 27th of December I received a SMS informing me that my residential address is different than on my application form and that I have 30 days to go to my branch to hand in my Proof of Residence or I can email it to them on ********** To my horror when I went to a shop on the 3rd of January 2019 my card was declined due to Fica problems! 30 Days??? 15 emails from 3 different email addresses, they still haven't received any correspondence from me???? 4 phone calls later, still nothing - account still blocked. On the 7th of January 2018 I went to the local branch and handed my Proof of Residence in again..... The lady emailed my Proof of Residence through to them and amazingly the email went through. Enquiring as to how long it will take to activate my account again, the response was up to 3 days! Seriously! 2 cliks to block a card in seconds, but to activate it again takes up to 3 days? 30 Days turned into 8 days! This is totally ridiculous! Woolworths and ABSA are in conjunction with the financial services and I really can't believe that ABSA will get even worse reviews due to Woolworths poor customer service just to activate an account again that was blocked due to *********** Woolworths staff. Woolworths your previous good name is going done the drain!