Woolworths financial services you suck !!!!!

I might not remember all the dates as it happened but I know that it all started on the 6th of October whereby my partner went to Woolworhs Canal Walk to apply for a secondary store card. We were told it will take between 14 days and 1 month whereby the card will be delivered to the store. Just over a month had passed and no card we returned to the store and we were assisted by Leticia who advised that there was no application for a secondary card on the system. We completed another application and was advised that it will take approximately 14 working days. Again more than 14days had passed and again my partner went to the store on the 29th November whereby he was told that there was miscommunication between the courier & logistics. On the 8th of December once again my partner returned to the store where he was told that the card will arrive at the store on the 16th of December. On the 9th of December the card iarrived in the post. I then proceeded to use the card on the 10th of December and it was declined....after a very lengthy call between my partner and financial services the card was activated. On the 12th of December my partner received a messaged that the secondary card had arrived at the store. He went to the store on the morning of the 13th where the financial services contact centre was contacted and advised to cancel the card received at the store and the card was destroyed, I used the card I had and without any problems however when trying to use the card on the 15th it was declined just to be advised that the card was cancelled as the card which was delivered to the store overrides the card which was received in the post and was activated on the 10th. At no time was my partner advised of this and it does not explain why I was still able to use the card hours after he had been at the store to cancel the other card. When calling the contact center my partner was told that he should have been advised of all of the above. This has been a very painful experience not to mention extremely humiliating as the cashiers seemed not to be convinced that there was more than enough credit on the account in fact after printing a credit report and it showing a credit balance I was still asked if I'm sure there is an available balance for me to use. For a company who supposedly makes us believe that they treat the customers better than any other retail store in the country I never could have imagined that we would have this kind of K*k experience.