Woolworths Financial Services / Woolworths Insurance Claim not being paid

I have been trying to sort our my insurance claim regarding Covid19 with no luck. I have communicated to the insurance company that I am not getting paid during lockdown and lo and behold with no success.

They sent me wrong forms, well so says the consultant Insaaf Mohamed, who then says he/she has sent me the incorrect forms but will send me the correct ones. The email arrives with no attachment. The service has been poor and lacking sympathy for my situation.

I am a single mother trying to keep her head above water but they have the audacity to take the debit orders off resulting in me having to borrow money to put a meal on our plates during this difficult times.

They have my bank statement, identity copy and a letter from my company to state that I am not getting paid during this period so what is the holdup.

My question is if the insurance company linked to my loan and credit card with Woolworths are not wanting to help me, then they should kindly refund my insurance money.

Lynette