Woolworths Financial Services was disappointing

I called today to cancel my Woolworths Store Card. The Assistant Mihlali who responded to my call advised he could not action the cancellation as I had a balance of R297.84 which I had advised I had paid today. He then proceeded to advise I would have to call back on Monday or Tuesday as we are approaching a Long Weekend and payment takes 3 days to reflect under normal circumstances however with the long weekend it would take much longer. I then requested Mihlali to proceed with the cancellation when the payment reaches the Account to which he advised this cannot be done hence the need for a callback next week. Surprised Woolworths have Mhlali on Customer Services as he did not add any value to the call and felt almost 5 days for payment to reflect is not the standard in the Industry?