Woolworths financial services the worst customer experience

Hi I am so disappointed with woolworths financial services the personal loans division,they are so not in touch with their clients I am surprised that on their greeting they ask how can I make a difference, what difference?I have made 8 calls to their call center to be assisted on my personal loan I have with them to date I haven't been assisted. I have been promised a call back from a team leader 3 times and no callback has been received as yet I called again 2 times today was put on hold for 10 minutes and the call was dropped called again waited 13 minutes and was told my callback request was sent but I am not holding m breath because many times that Jason been said but none was ever fulfilled. It's my worst experience to me especially because I used to work for this company and during my time we had the best customer service on offer compared to any field in RSA I bought the product thinking they are still the WFS I knew and used to work with.