Woolworths Financial Services slow service

After paying off store card, loan and credit card 3 years ago, their accounts still reflect as active on my credit profile. Contacted their Financial Services on the complaints email address and received the exact same reply from 2 different persons as below:

Thank you for connecting with us.

Your relationship with Woolworths is very important to us and we assure you that it is not our intention to dissatisfy you in any way.

A request to have your credit profile updated has been referred to the relevant department for their urgent attention.

Kindly be advised that we send account information to the credit bureau on a monthly basis. However, once the credit bureau receives the request, they have their own internal turnaround period of 21 working days to update customer profile information.

We trust you find the above information of value to you.

Should you require further assistance, you are welcome to contact us telephonically on *** or via e-mail on ***.

They are not helpfull at all with resolving this issue, while all I am asking is to clear their accounts from my Credit profile after 3 years.