Woolworths Financial Services poor customer service

Good evening I had a very terrible experience with the Woolworths Financial Services. I made an online payment of my account of R450 on the 26 March 2025. Upon receipt of my next statement the payment did not reflect. I then telephoned them to query as to why the payment did not reflect. I was told that they did not receive the payment. I was asked by the consultant to send an email together with my proof of payment to missing payments to which I did on the 16 April 2025 and she promised to call meas soon as payment is allocated. Unfortunately this did not happen. I again called on the 30 April to check if my payment had been located. To my dismay it was still not located. Again I was asked by another consultant to send another email together with my proof of payment to Queries which I did. In the meantime my account was handed over to collections,which was no fault of mine. It is appalling that Woolworths suggest to by technological advance and they encourage their customers to make use of online payment yet they seem to fail dismally in allocating the payment to customers account. Even though proof of payment has been sent on numerous occasions by me The financial services call centre staff are inadequately trained and incapable of helping customers. I have called on numerous occasions and to date my payment has not been allocated. I request an urgent resolution to my problem. I had numerous consultants promising to call me back, and to date I am still waiting for their call's.