Woolworths Financial Services - Pathetic!

I am in the fortunate position of being able to upgrade to a Black Credit Card. For nearly a month I've been battling to obtain my physical card and credit facility. Besides the dreadful 'technical' problems when one phones them (the admin staff still work from home) WW has not bothered to upgrade their telephonic/wifi systems. I understand the difficulty from their staffs' point of view as working from home with crying kids in the background cannot be easy for them but it does not help the customer when the calls are dropped, terrible sound issues, etc and no possibility of a call back (again, not staff problems).

Today I finally received my credit card. I cannot use it: no credit app**** and no option to log onto the WW app to upload said card. Apparently, since last year the relevant department has had technical, logistical problems...If they do call me back it is from a number that looks like a spam number so my phone blocks it. I realise that I do not need the card, however, there are reasons why I have app**** for it. WFS really needs to stop being blase and actually listen to what the consumer says. The star in all of this is that Nomfundo who I was fortunate enough to engage with today has been the most proactive, yet the problem not resolved since last year. Wfs has honestly become lax, unproductive and unreliable. WW needs to be aware that their credibility has waned so much over the past year and should the company wish to retain a sustainable and proactive client base, somebody needs to re-educate them. Thanks for reading. This post is my last resort. Bev