Woolworths Financial Services not reflecting payments made to Credit Card account two months in a row

<p>Over the last two months Woolworths Financial Services have failed to reflect my payment. I have called the call centre numerous times, and now emailed NINE times to the following email addresses- ********** ********** ********** ********** and ********** the first email being on the 11th July, and the last today. To date, I have received responses only to my first two mails. Due to Woolworths' error, I now have late payment fees added to my account, and reports made to ITC. When I last spoke to someone on the phone, I was told that the late charges for last month, and the report to ITC would both be reversed, but I see that the late charges are still on my account. I am absolutely appauled at the shocking service (more like TOTAL lack of it) I have received as a person in good standing, who actually pays my account on time. </p>