Woolworths financial services nightmare

After having paid into the account and wanting to close it, I am being given the run around as to how to get my credit record updated. The account shows in arrears although it isn’t and its way past the estimated time it takes to update the account. I am utterly frustrated. With every Woolworths agent I talk to, I get new information there is no consistency as to how to get this sorted. All this after waiting for 10 minutes holding each time before you reach an agent. Utter nonsense!!