Woolworths Financial Services is a complete disgrace to the Brand.

Woolworths Financial Services is a complete disgrace to the Woolworths brand. I have over the years been continually astounded how such a leading retailer can have such an appalling financial arm. I have had a Woolworths store card for decades, and every time I need to replace it, it is a joke at how difficult this is. Getting through to their call centre, getting the card delivered, having the store receiving the card and not informing you it is there, having staff at the store going "to the back" to hunt to see if your card is there, the list goes on. Compared to getting a replacement bank card, WFS operates like it is in the 20th Century. That complaint is minor, however, compared to my latest experience. I received a call in June 2024 that there was a suspect purchase on my card. When the ***** person told me, I confirmed that this was definitely not my purchase. They said that they would immediately block my card and investigate. I completed the ***** claim and submitted it to them. My card is a debit card, and I had a few days before the ***** transferred R10,000 into it. My card was never replaced, and every time I tried to call, I either was not connected after 20 minutes and gave up, or the person on the other side could not help me. Finally, I was told that my account had been closed! I was astounded, and wrote to them asking how this could be. My mail was acknowledged, and I was told that they were still investigating the matter and would revert. Since then (September 2024) I get regular emails from them saying that they are still investigating the matter. In the meantime they are sitting with my money in the account, that they have closed! I keep emailing them, and they keep reverting to say that the matter is still under investigation. This is now almost 6 months! As I said, they are a complete disgrace to the Woolworth's brand.