Woolworths financial Services inefficient

App**** for a storecard on Saturday onlinr, got a call to complete the application on Monday, i was requested to submit my proof of income and nothing else, which i did same time. I was advised i would get a call same day to confirm receipt of my document and advise of when i would get my card. Day progressed and no call, i callef the call centre call kept getting dropped i spoke to 3 people last one we were able to speak the longest advised me that the guy should not have said he would call me as it takes 24hrs to capture the proof of income. Could not confirm if my proof was rexeived. Its Wednessday i called again, application still pending???? This complaint is for Woolworths Financial services, very inefficient bunch.