Woolworths Financial Services Have No Business in Being a Financial Service Provider...

Beloved Woolworths, I wish that I give you a -10 on your service and performance levels but this scale doesn't allow for it ...

It all started with me applying for a Woolies credit card. All documents were completed correctly and submitted ... after a while I started getting sms'es, "please submit salary slips (was done 3 times), then I was asked to provide my marriage certificate (I was marked as single on the application), to my surprise I was asked for proof of "additional income" (no idea where they got that from) ... after a couple of phone calls that was sorted out.

And the story continues ...

After going back and forth for just over a month my application was approved and I was told to go to either the Fourways, North Riding or Cresta branch to have my card printed. I went to the Fourways store as it wasn't too far from my residence, but was told that the credit card printing machine was out of order so I went to the Cresta branc. I was by Woolies head office to take my identification documents and proof of residency for ID confirmation and release. On arrival I was told that my application was still pending, but after a phone call that was sorted out. I had my passport and current lease with me (I'd lost my wallet a couple of days prior to going to the store so no ID or Drivers licence).

While going through the release process I was told by the store manager that they will only release my credit card against presentation of my original ID and not my passport. We phoned the head office from the store and they said ID only, but I could speak to the store manager and the final discussion will be made by the manager ... and guess what ... she said no.

As we know, home affairs is very efficient and there is a waiting list with FNB for almost 2 weeks before I can apply for a new ID. I just find it strange that I can get a R300k student loan by presenting my passport but I cannot get a Woolies credit card release on the same.

For all I care Woollies can now cancel my credit card application and I'll apply to another institution where they actually know what is going on in their organisation and there they actually service my needs instead of apologizing all the time and not getting anything done.