Woolworths Financial services Funeral policy sucks!

My mother had comprehensive insurance with WFS, she unfortunately passed away suddenly 2 weeks ago to this day. after some issues with the paperwork i received a message confirming the claim was approved and payment will take 5working days. Firstly, 5 working days for a funeral policy is ridiculous! luckily i had another policy in place otherwise we would have been *****ed! now it's been 10 days and still nothing from woolies, i had to go instore last week and no one at customer service was knowledgeable enough to even call financial services for me, all that they said was go online... use the WhatsApp line... WOW! i had to call yesterday only to find out payment was never processed... Must be that Woolworths DIFFERENCE huh?!!! now i received a text stating payment was done and yet again... guess what.... yep another 5 WORKING DAYS!!!!!!!!! NOW! I WOULD LIKE TO KNOW, IF I DID NOT HAVE ANOTHER POLICY INPLACE FOR MY MOM EXACTLY HOW WOULD I PLAN HER FUNERAL? 20 WORKING DAYS IS LITERALLY A MONTH!!! WHAT PATHETIC SERVICE FROM A WELL KNOWN SUPPOSEDLY TRUSTED BRAND! I WOULD LIKE SOMEONE IN AUTHORITY TO CONTACT ME REGARDING THIS, WHAT A HORRIBLE EXPERIENCE DURING AN EXTREMELY STRESSFULL TIME IN MY LIFE! Woolies should be ashamed, at least make it clear that this policy isnt really viable for funerals i mean how long does it take? I am soo disappointed, do you even care? it doesnt feel like it!