Woolworths Financial Services Failure to Deliver

Have had a very traumatic 2 month experience with Woolworths Financial Services in trying to get the retrenchment benefit paid out correctly. Have had interactions with various call centre staff with no resolution. Employees are apathetic, lack accountability and responsibility and demonstrate no integrity. I have had electronic responses assuring me the matter is resolved and payment will be made but nothing happens. I escalated it via Social Media and the Woolworths Social Media Team responded with an apology and assuring me it was being attended to but once again no resolution. In the interim I continuously receive phone calls from the Woolworths Debt Collection Centre, Nationwide Recoveries, who ignore my explanations and electronic communications referring them back to their own Financial Services Insurance Department. Now going to refer to Ombudsman for intervention.