Woolworths Financial Services - ever heard of customer service??

If I could give Woolworths Financial Services less than 1 star I would, the most useless non-communicative company I have ever dealt with. I have spent the last month calling, emailing, and nobody can assist me!!! I get sent from one department to the next and still my queries are not answered! I used to think Woolies was the best store ever, those days are clearly gone, service and customer care does not exist at Woolworths! And to add insult to injury I get emailed surveys on their service and nobody ever bothers to come back wrt to that either, what is the point of doing a survey if not to IMPROVE your service.