Woolworths Financial Services Data Breach and Non-Professionalism

My wife and I are currently hugely dissapointment in the way Woolworths Financial Services handles its financial matters as well the breach of their client data. We would like to settle a debt review account of R29400 that is on my wife's name. We would like to settle the account with an amount of R20000. They say they do not take settlements offers anymore. So i have decided that we would settle the account but they failed to respond in a good timeous manner. Just asking the for their banking details and the cant even do that. The mail trail between my wife and them shows how unprofessional they are. Firstly they committed a data breach by providing us with another client details (Identity Number etc) within the email trails without even apologizing for it. They just act like its not an important thing. I don't think they know what trouble they will be in if I get in contact with the media regarding this or any relevant gonvernment institution. But anyway, my point is they don't even want my R20000 or even R25000 to close the account but still the respond in such a non nonchalant manner regarding this. My wife's card number. Account Number: ********** ********** 10 Legal Account Number: ********** ********** 00