Woolworths Financial Services ( credit card) nightmare!

I app**** for woolies credit card online on 02 July and followed all the prompts of submitting all the required documents. I never received any feedback if my application was approved or not. On 12 July I decided to call the ***number and I was told that my application was approved and I must go to my selected store to collect the card. In August, I went to Wonderpark store to collect the card and I was told that they could not print the card because their ribbon was not working and was referred to the Sammy Marks store. At that store I was told that they could not print the card for me because it was locked to be printed at Wonderpark. I went back to the Wonderpark store and was informed that the card cannot be printed because of some system flag talking about 'INTERFACE'. The poor lady called Promise really tried to assist but could not go further on the system. She requested me to leave my details with her so that she can call me after she has logged a call with the New Accounts department for assistance. She logged a call this morning (08 Sep). I called her at 14:43 and she has not received a call from New Accounts for an explanation if this problem is being sorted out or not. I have heard that this 'INTERFACE' problem is being experienced by people who app**** ONLINE and sometimes takes weeks before it can be resolved. Wow!!! What is the use of being encouraged to do an online application and their systems cannot resolve issues immediately? I am on the third month since I app**** for the credit card and not saying I am desperate for their credit, because I have been surviving without their credit card. I have wasted my energy and time of finalising this application. Should I cancel this application or not because I see problems moving forward? Maybe someone who experienced the same problem may help