Woolworths financial services

I have been trying to close my store card and Woolworths credit card, however I'm constantly being redirected to various departments. They unable to close my credit card account due to having a R51 credit. Woolworths don't have access to the store card account due to the account being handed over for R122.00. I've settled the amount and still unable to close this account continuously incurring costs. I have sent multiple emails with no response. I have contacted them with no solution, they are rude and totally ineffective to deal with matters. It's in fact easier to open a credit line with them than closing it out. We will no longer shop or spend any monies with them, no longer support any cause they are involved in. Total waste of time. I hope that they do review each recorded call and see how utterly ineffective their employees are when handling customer matters and concerns.