Woolworths Financial Services are behind the times

Tried to use your app to access my statement and it doesn't work. Called the call centre and they have to log a call with IT. Transferred to another agent to ask for my statement to be sent to me and told I have to wait 24 hour for a statement. When I asked to speak to a manager then I get told statement will be send in 20 to 30 minutes. Also cannot view my statement when I log onto the website. This service is so backwards.