Woolworths Financial Services - Appalling Service

<p>The online purchase from SA of an item at a store in the UK, seemed to go through on my Woolworths credit card. However, I was contacted by the ***** division to say that payment was declined due to possible *****. I assured the person concerned that I made the purchase and he agreed to let it go through on my next attempt. Alas, it was again declined.</p> <p>I made repeated calls to Woolworths, holding on most times for at least 10 minutes at a time, spending about an hour in total. At 14:100 this afternoon, I was promised a call within 10 minutes from ABSA (who underwrite the Woolworths card) and a follow up call from Woolworths to ensure that things were sorted out, I am still waiting.</p> <p> </p> <p>Up until today, I had thought that Woolworths was one of the best companies in the country. Now, I must admit that I find their call centre to be on the level of Telkom, maybe worse. If you think getting a black Woolies credit card is something to aspire to and will result in good service, think again! And to think how often I have told friends about my great credit card! </p>