DK
Dewyne K

1 reviews | Active since Oct 2017

03 May 2023, 15:45

Woolworths financial services and their Rude customer service team

Woolworths financial services is a nightmare. I get calls every flippen month reminding me my payment is due on the 12th like what the hell is wrong with your staff. Why am I getting calls before my due date to remind me of my due date am I a freaken immisil that I don't know my due date. This calls are every month and it's freaken annoying.

Today I got 3 calls 1 which I declined, 1 which I took and told the agent I know my due date why is she calling.

Then I get this dude who is one of the most arrogant people I spoke to. Asked me for IDV and then tells me have a good day. Like seriously. I asked for his name he tells me it's a courtesy call. I ask a few times he then sounds like he put me on speaker and all his friends around him starts laughing at me. I said hello about 8 times and he refuse to give me his name as he days he cannot stop these calls as I hate them.

He went away while I was there talking to my self hearing his friends have a good old giggle and talk. Someone then hangs up the call.

I'm horrified and I'll be closing off my account with you people as I feel like this is pathetic treatment for such a 5 star company. Absolutely lowered standards. Disgusting!

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Replies (1)
DK
Dewyne K's update03 May 2023, 15:57
Reviewer Update
Another call 😡😡😡😡 staff who doesn't even understand English. Sisanda was the individual from cpt. Doesn't know what's a city. Tells me she's from woolworths when I ask which city. This is my 4th call and 3rd within 1 hr. This is a blerry game I swear. I've asked for a manager she refused. Using the lame excuse no manager is there. She refused to get someone on just like all the other staff. Seems like you run a market there. Pathetic behavior! Get me a formal complaint. I've requested for a manager and they drop the calls. I've told them a simple thing like my due dates on the 12 that's when I pay and that's when I will pay again this month. What the hell u calling for. This needs serious attention otherwise I'll be knocking on the ombudsmans door if you don't respond.