Woolworths Financial Services – A Nightmare of Incompetence and Neglect

I am absolutely appalled by the disgraceful handling of my Woolworths account. After responsibly paying off my balance and requesting to close the account, I expected a smooth and professional process. Instead, Woolworths Financial Services ignored my request and updated my credit profile to DEFAULT—how is this possible when my account was fully paid? Despite multiple attempts to get them to rectify this mess, they have chosen silence over accountability. Their blatant disregard for customer concerns is unacceptable. What should have been a simple account closure has turned into a bureaucratic nightmare, affecting my financial standing through no fault of my own. To anyone considering using Woolworths Financial Services—BEWARE. If this is how they treat customers who fulfill their obligations, imagine how they handle real disputes. I will escalate this issue further, but in the meantime, I strongly advise others to think twice before trusting them with their finances.