Woolworths financial services

I lost my card in the last year or so...i did call them to stop the card and have since moved to Douglas in the northern cape. I have called them 100s of times to change the address and to send my replacement card to my new address. Everytime I call their call center I get redirected to different departments until I don't have more time to waste. On the 22nd of November I decided to try and make arrangements to pick the card up in Kimberley since I would be there on the 2nd of December. Once again they didn't have competent personnel in their call center. Today on the 28th of November I get a call from them again... I thought it's my lucky day but it was not to replace the card... They tried to give a credit increase... Sorry to the lady that I was speaking to because I did lose it at that time but I'm not interested in wasting any more of my time.