Woolworths Financial Services

Since August 2024. I have been trying to be refunded that I overpaid my account with. Not utilizing the account for any payments when I do shop at Woolworths. It has been confirmed by an agent of Woolworths Financial Services that it is a credit that can be refunded. Request was lodge. Received response that I need to send proof of my bank statements that I did indeed overpaid to clear the outstanding balance, which I did provide. Last communication was December 2024.This is the last communication I sent to WFC following up on progress me, Queries...5 23/12/2024. .My burning question to WFS is your company have records of payments done on the account. Why should I proof to you that these payment have been done out of my bank account, as your system are identifying the details of payments. WFS is very quick to send reminders of outstanding balance on an account, but if money is due to be payed back to the account holder, you are as quiet as a mouse. I know me boycotting visiting your stores is not going to make a difference to you, but my integrity is my conscious if treated unfairly. Hence why if asked, I have nothing positive to add about your company!