Woolworths Financial Services

I have been a loyal Woolworths customer for 5 years, but their customer service has been getting worse every year. I recently logged a request for a refund after mistakenly paying R10,000 to my store card via EFT due to a typing error. Despite being promised a turnaround time of 4 days, it has now been 2 weeks, and the refund is still not in my account.

I have had to constantly follow up with calls to get updates, and every time, I am given a different story. The lack of communication and accountability is incredibly frustrating, and I am extremely disappointed by how this matter has been handled. This experience has seriously tarnished my trust in Woolworths.