Woolworths Financial Services

Iv had a Woolworths credit card that had went into arrears , the account was handed over to MBD and a debit order for R1000 was arranged to be taken from my bank account on the 1st of every month , thereafter I got a call from Hammond Pole attorneys saying they have taken over my account , so I agreed to do the same and pay a monthly payment of R1000 in order to settle my account ,

Their were no issues , suddenly towards the end of July 2019 I get a call from the Hammond pole call center agent advising me that my account is is almost paid of and the last amount owing to settle the account is R1109.25 ,

With excitement I asked the lady to please debit this complete amount ,she approved and a debit order was arranged for R1109.25 to settle the account which was scheduled to go of on the 1st of August .

I then advised the lady to please make sure that the current debit order for my regular payment must not go off as I do not want to double pay , she advised that it will not go of and only the amount of R1109.25 will go off ,

On the 1st August I get 2 notifications from my bank with 2 debit orders from hammond pole , One for R1000 and the other for R1109.25

I then called Hammond pole and advised them about it,they agreed that 2 debit orders were taken and I was only suppose to pay R1109.25 to settle the account , They advised me to please reverse the amount of R1000 at my bank So I reversed the payment of R1000 on the 29th August 2019 as I was only owing R1109.25 to settle my account ,

All was done and I never heard from them again , I then called a few times to find out if all was in order and if I could get a paid up letter , Paid up letter was then sent to me and the call centre agents advised me that the account is paid up and closed with them ,

I then contacted Woolworths financial services , they advised to please send the paid up letter to *** ,I did that and waited for a response

On the 15th October I get an email saying a reversal of R1000 was done on my payments on the 9th September and my account has an outstanding balance .

I can't seem to understand what's going on ?? I reversed the overpaid payment of R1000 on the 29th August ??? And never did any reversals on the 9th september ????

The lady that sent me the email was Lemeez Denton, I would request for Woolworths to please look into this matter and get back to me as soon as possible , as I'm not prepared to pay anymore money for an account that has been already paid up and closed ,

What this tells me is that Woolworths Financial services have absolutely no track of payments and statements for accounts that are being handed over to attorneys,

This matter is ridiculous and I would like woolworths to please close my credit card account and I would never like to deal with such a company again !

Thank you Regards Zaakir