Woolworths Financial Services

I recently had to pick up a replacement credit card at Woolworths Cresta. The staff member at the Financial Services counter was quite happy to give me the new card on presentation of my ID and a copy of my municipal account. Today received sms informing me they cannot accept my proof of FICA. When I phoned I was told it was because the names on the two documents did not match. The ID is in my married name which is my ****en name PLUS my husband's surname - ie double barrelled. My municipal account is in my ****en name. I explained that Joburg municipality refuses to change the surname as that is not the name on the Title Deed - despite my having provided proof of ID and my marriage certificate. Woolworths insists I use another account to FICA myself - this is NOT possible as all my accounts have my POSTAL address on them. They then said I should go to my bank and get proof of my address. That an institution that I have had an account with for probably over 10 years cannot accept my ID as proof is unbelievable. I can understand them needing this for new accounts but NOT replacement cards. Dear Woolworths - if you need proof of where I live - COME TO MY HOUSE AND LOOK FOR YOURSELF!!! Alternatively close my account and lose the business of a loyal customer of over 30 years standing!