Woolworths Financial Service - Pathetic Response and lack of work sonce 2016

The most pathetic behaviour from Woolworths Financial Services Department. I had an account with Woolworths and closed thay account in 2016. I have sens numerous emails at that time to confirm that the account is closed and clearwd of my name which has never happened. I am still waiting confirmation on the email with regards to my request on.closing the account feom 2016 up until now. I have beem trying to open a new account and was declined because someone at Woolworths did not do there job in updating my information. I am livid with the reaponse from Woolworths today when they advised me I need to wait cor 6 month to reopen the account. I am totally disgusted with this situation. I need this to be updated and resolved as I left a message for a manager to call me and up until no response