WOOLWORTHS FINANCIAL SERVICE INCOMPETENCY

On Saturday the 28th March I went to New Market Mall branch to purchase some items. When I handed the cashier my store card, she called the supervisor and mentioned to her supervisor that this customer's card is engraved with a mobile number. The supervisor then said " our cards never reflect mobile numbers" so we need to verify the the card. She then said to me, Mam please hand me your Identity document so I can verify the card. I indeed handed her my ID. 45 minutes later she was not back and I left both my ID and store card at that branch.

A few hours later when I was already at home, I received a call from one of the ladies who advised me that the card was verified to be mine and was issued by your head office a few years ago but currently it is blocked as a new card is to be issued for me. I asked the lady that I can't come back to the branch but if they can arrange for my Identity document to be couriered to my address and she said she would speak to the branch manager about it.No one called again and my ID was never delivered.

The morning of today Sunday the 28th March, I called to ask about the whereabouts of my Identity document and Im told that the branch manager will only be back on Monday the 30th as advised by Progress. I then asked her if my Identity document will be in the branch care for yet another day/days and she said I will only get the answers I need when the branch manager is back tomorrow.

What is most ANNOYING about this is I have been a loyal customer of Woolworths for many years, the card in question was issued by Woolworths and all the time I have to answer why my card reflected my mobile number " which by the way was never my request". When I pay my account at the store no one ask about the number but when I purchase something then I become something to talk about on the floor because of your employee's actions. Im being advised the my store card is blocked. I wonder when that decision was taken, what was the conversations that led to it. Maybe something like ' is the customer there to purchase or is she just window shopping". May something like "can we speak to the customer as she is an account holder and apologize for our error and how this issue can be resolved with her involvement" or maybe it went like " we have a customer with a **** card at our branch, just block the card and we will notify the police to arrest her".