1 reviews | Active since Dec 2016
Woolworths Financial Service *****
<p>Woolworths claim to be the "difference", well far from it. They don't seem to live up to their promises...</p> <p> </p> <p>I received multiple sms messages from WW to take out a personal loan. I decided to take them up on their offer especially because, they stated, if you successfully apply before 15/11/2016 you will receive a R1000 voucher. I phoned the call centre (***) and app**** for the loan. Confirming with the agent that I qualify for the R1000 voucher. On the 8th of November I received my LOAN AGREEMENT and a few days later the LOAN amount was deposited into my bank account.</p> <p> </p> <p>I phoned the call centre again to enquire as to when I will receive the voucher. Their answer was as soon as my 1st repayment is succesfully paid. My 1st installment was paid on the 1st of December 2016. STILL NO VOUCHER. I phoned the call centre again. This time I was told that I would receive it with my statement. Patiently I waited for my statement to arrive via email on the 18th of December. STILL NO VOUCHER. Again I phoned the call centre (18/12/2016) where they had trouble to assist me as no one knew about theR1000 voucher offer, but they put me through to the voucher department and the SUPERVISOR said I will receive the voucher the next day via SMS. STILL NO VOUCHER. </p> <p> </p> <p>I phoned the call centre again (20/12/2016) and no one could assist me, before my airtime ran out. Today, I bought R50 airtime and I phoned the call centre again (21/12/2016) and got passed aroud from one place to another because nobody could assist me. I was holding the line when I got cut off due to insufficient airtime. STILL NO VOUCHER.</p> <p> </p> <p>This is totally unproffesional and unacceptable conduct, especially from a company like WW. I've spent nearly R200 on airtime to claim a R1000 voucher that was supposed to be part of the personal loan deal.</p> <p> </p> <p>I've also sent an email to WW compaints on the 19th of December, but still have not received any feedback or aknowledgement of the email.</p>