Woolworths financial service claims dept is non existent and doesn't even give you the liberty of providing you with your policy wording documents which is a mandatory requirement according to the policyholder protection rule.

Woolworths financial service claims dept is non existent. I send them numerous emails every week for a consultant to call me and I get one call back and if I don't answer in time they just respond by saying no answer. What about continuously trying me ? . Their response is that I want to know what my policy covers me for and I need a policy wording and they avoid this request and keep on requesting Specilaist reports. Reports for what..when I dont know what I am covered for? Is this their way to hide behind registering claims. I am supposed to provide reports when I have no idea what my policy is covering me for and almost 3 months down the line I can't get Woolworths to give me a straight answer or to speak to me. I need this to be attended to urgently