Woolworths Finance Department

They notified me via mail and telephone that I am in arrears with my account which is not the case. After sending them the proof of payment and speaking to several personnel from Woolworths they still couldn't assist me, and I was still getting the mails from them. Some of their personnel was so rude they dropped the phone in my ear. They also said that it is possible that my bank did not made the payment to the correct account number, I did send them the proof of the bank that they made the correct payment and they gave me a statement for the last 12 months - nothing has changed. Even after they acknowledged that they did receive my payment they still tried to make it that I did not use the 16-digit reference code correctly, and this after I have read it to them. It seems to me that they have totally *********** people working at their finance section and they do not know what they are doing. I am paying this account exactly the same way for many years already!!! I had to go to their Centurion Branch to go and show them my proof of payments, bank statements and my mails send to them!!! Potential and current customers must take note of this.